Are you helping a customer and need to see their screen, browse with them and show them where to click? Thanks to Cohere you can do all this (and much more) without making them install any software!
🚀 What is it and how does it work?
Cohere is a customer support platform that allows users to view and edit their customers’ screen, to effectively help them via chat or telephone. You can choose whether to share your screen (to show customers where to click) or view theirs directly, for more direct support. With their permission, you will also be able to directly take control of their computer and personally intervene. You will also have the ability to record the support sessions, possibly censoring any sensitive data visible on the screen. To use Cohere and its features, your customers will not need to download any software, thus further facilitating the process and avoiding difficulties and frustration.
💡 Who is it for?
Anyone who works in customer service and is looking for an effective way to view the screen of the user they are working with in order to help them more efficiently.
💸 How much does it cost?
You can try Cohere for free for 14 days. After that, you can sign up for a Pro plan ($69 per agent per month) or an Enterprise plan (at a price that suits your needs).