Cohere is a customer support platform that allows users to view and edit their customers’ screen, to effectively help them via chat or telephone. You can choose whether to share your screen (to show customers where to click) or view theirs directly, for more direct support. With their permission, you will also be able to directly take control of their computer and personally intervene. You will also have the ability to record the support sessions, possibly censoring any sensitive data visible on the screen. To use Cohere and its features, your customers will not need to download any software, thus further facilitating the process and avoiding difficulties and frustration.